Customer Experience & Continuous Improvement Partner (Construction)
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of ‘Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today!
Your Role: Customer Experience & Continuous Improvement Partner
As the Customer Experience & Continuous Improvement Partner, you will play a key role in shaping and delivering a gold-standard experience for our customers. Reporting to the Business Operations Director, you will be responsible for leading cross-functional projects that streamline operations, resolve pain points, and drive continuous improvement. Leveraging Lean Six Sigma methodologies, you will act as a change agent within the US Customer Experience team, collaborating across IT, customer-facing teams, and other departments to implement impactful solutions.
Your Responsibilities:
Lead cross-functional initiatives to identify and resolve customer experience challenges through system enhancements and process optimization.
Act as the voice of US customer-facing teams in collaborations with IT and internal stakeholders to implement technology solutions that enhance customer service.
Apply Lean Six Sigma principles to complex projects, driving continuous improvement and measurable business outcomes.
Manage project timelines, stakeholder expectations, and change impacts associated with new tools or processes.
Identify and prioritize opportunities to improve efficiency and streamline operations within the customer experience function.
What You Need to Succeed (Minimum Qualifications):
Education: Bachelor's Degree, or HS Diploma/GED with at least 8 years of experience in a corporate or professional business environment.
Experience: Demonstrated application of Lean Six Sigma principles in a business operations setting.Strong project management, organizational, and time management skills.
Top 2 skills: Lean Six Sigma expertise and cross-functional project leadership with a focus on process improvement and customer experience.
What Will Give You a Competitive Edge (Preferred Qualifications):
Certified Lean Six Sigma Green or Black Belt with a track record of leading large-scale or complex initiatives.
Experience implementing technological solutions in customer experience or business operations contexts.
Exceptional customer service mindset across various customer types.
Proven ability to lead and influence within both team environments and independently on assigned projects.
Additional Information:
Location: Indianapolis, IN – Hybrid
Travel: Minimal (<10%)
Don't meet every single requirement?
Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every qualification. At Elanco, we're committed to building a diverse and inclusive environment. If this role excites you, we encourage you to apply—you may be the right fit for this position or others!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focused on your financial, physical, and mental well-being while encouraging employees to live out our purpose. Highlights include:
Multiple relocation packages
Two weeklong company shutdowns (mid-summer and year-end) in the US
8-week parental leave
9 Employee Resource Groups
Annual bonus offering
Flexible work arrangements
Up to 6% 401(k) matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
