FEC - Field Service Tech (Finance)

Job Title: Field Service Technician

Location: Cincinnati, OH + up to 50% travel

Job Summary:

We are seeking an experienced Field Service Technician with a strong background in equipment maintenance and repair. This role requires a highly skilled professional with at least 2 years of hands-on experience in field service, who can independently diagnose, repair, and maintain various types of equipment. The ideal candidate will be responsible for traveling to customer sites, identifying required parts for repairs, providing accurate quotations for hours and scope of work, and leading a team of technicians. This position involves significant travel and fieldwork, ensuring that equipment is maintained to the highest standards of operational efficiency.

Key Responsibilities:

• Field Service: Travel to customer sites to perform installation, maintenance, troubleshooting, and repair of equipment.
• Diagnosis and Repair: Accurately diagnose mechanical and electrical issues in a variety of equipment, including but not limited to industrial machinery, commercial equipment, and specialized tools.
• Parts Identification: Identify necessary parts and materials required for equipment repairs and maintenance, ensuring timely procurement and availability.
• Quotations: Prepare detailed quotations for customers, including labor hours, parts, and scope of work required to complete repairs or installations.
• Leadership and Training: Build, lead, mentor, and train a team of field technicians, providing guidance on complex technical issues and ensuring high-quality work standards.
• Customer Interaction: Communicate effectively with customers to explain technical issues, provide recommendations, and ensure satisfaction with services provided.
• Documentation: Maintain accurate records of work performed, parts used, and time spent on each job, ensuring all service reports are completed and submitted on time. Daily reports to the customer and the internal field service team a necessity.
• Compliance and Safety: Adhere to all safety guidelines and industry regulations, ensuring all work is performed in a safe and compliant manner.
• Continuous Improvement: Stay up to date with the latest industry trends, tools, and best practices to improve service quality and efficiency.

Qualifications:

• Experience: Minimum of 2 years of experience in field service, maintenance, and repair of industrial or commercial equipment.
• Technical Skills: Strong mechanical and electrical aptitude with proven experience in diagnosing and repairing complex equipment issues.
• Leadership Skills: Proven experience in leading and training a team of technicians, with strong interpersonal and coaching abilities.
• Certifications: Relevant certifications in equipment maintenance, mechanical or electrical repair are preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• Travel: Willingness and ability to travel frequently, sometimes on short notice, to customer locations.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently and make sound decisions under pressure.
• Physical Requirements: Ability to lift and move heavy equipment and tools, work in various environments, and perform physical tasks as required.

Note: This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.