Loan Processor II (Finance)
Role:
The Loan Processor II is responsible for processing member loans, including tasks related to auto and real estate liens, lien releases, insurance documentation, and cancellations. This role provides high-level member service support regarding credit union products and services and contributes to various initiatives within the Department and Lending Division.
Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.
Essential Functions & Responsibilities:
50% Loan Processing & Documentation:
- Close, organize, and complete member loan files within 15 minutes per file, maintaining a 92% accuracy rate per internal loan audit.
- Process 25% of all loans booked, by volume or dollar amount.
- Handle documentation related to auto liens, real estate liens, lien releases, insurance, and cancellations.
15% Complex Loan Handling & Discretionary Judgment:
- Process more complex loan types such as lease buyouts, credit consolidation buyouts, and loans with unique collateral or ownership structures.
- Use discretion and independent judgment to resolve challenges and meet processing deadlines.
15% Member Service & Communication:
- Provide exceptional member service using the Empower Brand philosophy.
- Respond to member inquiries regarding loan servicing and credit union products.
- Answer inbound loan servicing calls, meeting monthly phone queue performance targets.
10% Project Support & Cross-Departmental Collaboration:
- Participate in departmental and interdepartmental projects as assigned.
- Support ongoing process improvement and team initiatives.
5% Knowledge Development & Compliance:
- Maintain up-to-date knowledge of procedures, policies, and regulatory requirements relevant to loan servicing.
- Complete required training and certifications as assigned.
5% Perform all other duties as assigned.
Performance Measurements:
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
Knowledge and Skills:
Experience: 1 to 3 years of experience in loan servicing, financial operations, or a similar role.
- Experience with loan documentation, lien processing, or working within a credit union or financial institution preferred.
- Demonstrated ability to work with complex loan files or high-volume environments is a plus.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Basic math proficiency and ability to pass a math skills test.
- Competency in Microsoft Office and general PC use (Windows environment).
- Knowledge of proper telephone etiquette and member service practices.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Commitment to professional growth and meeting training requirements.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, to use hands to finger, or feel; and to talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
