Senior Enterprise Program Manager (Information Technology)

Who We Are: 

At PEMCO we're all about people – our customers, our employees, and the community.  We're a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. 

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for a Senior Enterprise Program Manager to join our community. In this role, you will be The Senior Program Manager is responsible for the planning, execution and delivery of high-impact, cross-functional programs that align with PEMCO's long-term strategic imperatives. This role requires a blend of project management expertise, strategic thinking, and stakeholder collaboration to drive initiatives that enhance operational efficiency, innovation, and growth.

What You'll Be Doing:

• Work closely with enterprise leaders and their teams to ensure execution of several projects aligned with and in support of PEMCO's strategic imperatives and critical business priorities, ensuring programs are delivered on time, within scope and budget.
• Collaborate with cross-functionally diverse leaders, teams, and external partners to define program objectives and outcomes, secure buy-in, and drive accountability.
• Critically evaluate information from multiple sources, decompose high–level information into details, and assimilate low-level data to create actionable insights.
• Lead or partner in leading change initiatives, ensuring smooth adoption of new processes, tools, or systems across the organization.
• Review project portfolios to ensure they abide by strategic decisions and PEMCO's mission.
• Demonstrate robust project management skills, managing multiple core projects effectively across multiple workstreams. 
• Evaluate outcomes to identify opportunities for process optimization and future strategic initiatives.
• Assess how specific programs are performing and how they can be improved.
• Establish clear goals, KPIS and metrics to monitor program progress, reporting outcomes and insights to senior leadership through dashboards and presentations.
• Manage project costs and schedule(s), as appropriate, tracking progress against project milestones and holding others accountable for assigned tasks.
• Balance and coordinate resource needs across multiple teams to ensure successful project delivery and maximum utilization of all resources.
• Proactively identify potential risks and develop contingency plans to address them in collaboration with project managers.
• Lead vendor selection process through RFPs and other methods, manage vendors effectively through vendor selection, SOW negotiation, and ensure vendors successfully meet their project deliverables.
• In partnership with vendor management program manager, manage contracts and agreements with vendors to ensure all requirements are fulfilled.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Business Management or related field) is required. Masters or MBA degree is preferred. 
• 6 years of experience in program management or business-related roles with increasing levels of responsibility, with at least 6 years leading or managing complex projects is required, and minimum 2 years' experience in a strategic or cross-functional role.
• PMP, or PgMP, or similar certification is preferred.
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required (keep?)
• Job specific: experience with project management methodologies (agile, waterfall, lean) and tools (Jira, MS Project)
• Job specific: able to navigate ambiguity and adept at pre-emptively identifying potential challenges, proposing mitigation strategies, and implementing them.
• Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively.
• Analytical and data-driven: Analyzing data to identify trends and make informed decisions.; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities.
• Job Specific: Strategic thinking- ability to see the big picture and align program goals with broader organizational objectives.
• Job Specific: Ability to structure work and engage with broad network of process leads/managers.
• Communication skills: Exceptional communication and presentation skills, with the ability to influence and engage senior leadership.

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. 
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $165,369-$202,117.  The full pay range is $137,807-$229,679.
• Outside greater Seattle area target pay range: $145,941-$178,373.  The full pay range is $121,617-$202,696.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee's monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA) 
• Equal Employment Opportunity (EEO) 
• Employee Polygraph Protection Act (EPPA)