End User Support Technician - Junior (Finance)

This position's primary role is to provide day-to-day technical support to internal staff through in-person interaction in the office 5 days per week. Plus heavy focus on: laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance. This includes troubleshooting laptop, mobile phone and printer problems. Integral to the role is being able to provide this technical support to our customers(employees) with the highest possible level of customer service.

What you'll do

• Assist with Technical Support to walk up customers at a TechBar.
• Contribute with Installation of End User Computing devices in offices and cubes.
• Deliver new equipment (laptops & accessories) within agreed service levels.
• Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need

• 0-2 years of experience in the role
• Associate's degree in a relevant field is strongly preferred or equivalent experience
• Basic knowledge of IT Fundamentals
• Cloud Certification Strongly Preferred

.

What could set you apart

• Technical school degree, Associate's degree, bachelor's degree or equivalent experience
• CompTIA A+ and/or Microsoft certification is desirable, but not required
• Google Workspace (Docs, Sheets, Slides, etc), mac and/or JAMF experience
• Work closely with customers to troubleshoot and resolve requests or problems associated with hardware, software, and network access
• Good customer focus, with ability to deliver outcomes & promises
• Good troubleshooting skills and problem solving skills
• Software troubleshooting skills
• Demonstrated operating knowledge of the following:

Windows 10, laptop, desktop, & mobile devices,

General knowledge of desktop & Cloud applications, e.g. G-Suite

#LI-Onsite

#LI-KC1