Assistant Staff Analyst - Interim Housing Pathway Home (N308) (Personal Services)
Salary Range: $35.23-$50.83 per hour
SUMMARY
Housing for Health (HFH) is a program office within Community Programs, a division under the Los Angeles County Department of Health Services (DHS) for the County of Los Angeles. HFH was created to support people experiencing homelessness with complex clinical needs. We support people in obtaining housing, improving their health and thriving in their communities. HFH is a core component of Los Angeles County's effort to respond to the homeless emergency. Where appropriate to the job function, a hybrid work schedule may be available, with employees working both remotely and from the office, as needed.
The HFH IH program collaborates with County's Chief Executive Office Homeless Initiative team to implement interim housing projects under the Pathway Home initiative. Pathway Home is an encampment resolution project with the goal of reducing unsheltered homelessness in communities across the county through the provision of interim housing and supportive services.
The Assistant Staff Analyst (ASA) on the Interim Housing Pathway Home team will provide programmatic oversight of a portfolio of interim housing projects. This oversight includes regular engagement with contracted IH providers via case conferences and other meetings, monitoring of programmatic expectations, technical assistance, and problem-solving support. As needed or requested, the ASA will be present at IH sites to support with addressing provider and/or participant needs. They will work collaboratively across IH team members and CEO stakeholders to ensure the needs of the program are being met. Ideal candidates will be organized, have knowledge of mainstream services for people experiencing homelessness, and be flexible to meet the changing needs and demands of the program.
ESSENTIAL FUNCTIONS
- Provides oversight of a portfolio of IH facilities and is responsible for ensuring adherence to the statement of work.
- Conduct regular case conferences with assigned portfolio of IH facilities/providers, and document notes and other action items from scheduled meetings.
- Support, as needed and/or as opportunities are available, with permanent supportive housing connections for participants and/or in collaboration with partners.
- Track and complete quality assurance of contracted provider documentation (i.e., case notes, assessments, care/housing plans, etc.) in information systems.
- Provide problem solving and intervention supports and recommendations as it pertains to participant crises and/or needs.
- Facilitate, in collaboration with other IH staff, administrative tasks such as transfers of participants, daily census/participant roster reconciliation, and exit processing.
- Provide and/or connect to resources for training and technical assistance for contracted providers on topics such as: crisis de-escalation, problem solving, motivational interviewing, documentation expectations, etc.
- Recommends, develops, and implements program modifications.
- Assists in the collection and analysis of data specific to program operations which may include referral source information, provider census information, and programmatic monitoring outcomes.
- Provides regular programmatic updates to stakeholders that include internal program staff, participating departments, participating departments, partner agencies, contracted service providers, and other groups.
- Monitors deliverables from all partners and identifies potential data collection roadblocks and solutions.
- Other duties and special projects as assigned.
JOB QUALIFICATIONS
Three or more years of highly complex administrative experience the health, housing, social services or related sectors.
Certificates/Licenses/Clearances
- Successful clearing through the Live Scan process with the County of Los Angeles.
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Other Skills, Knowledge, and Abilities
- Experience in assisting and providing services to vulnerable populations, e.g., people who are experiencing homelessness or at risk of being homeless
- Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
- Able to multi-task and set workload priorities for time sensitive projects/tasks.
- Ability to problem solve and make recommendations to processes, policies, etc.
- Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
- Able to work in a very diverse environment and with diverse individuals.
- Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 15 lbs.
Push/Pull: Occasionally - Up to 15 lbs.
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs./day)
Frequently = (2 - 5 hrs./day)
Constantly = (5+ hrs./day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
