Customer Service Representative I (Administrative)
Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels. Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed:
- Punctuality and consistent attendance are critical expectations for this role.
- Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
- Perform tasks outside of the office including dock checks if needed.
- May be required to work additional or alternate shifts as assigned.
- Process Bills of Lading for receiving, ensuring all information is complete. Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
- Accuracy and attention to detail are essential to ensure thorough and precise work performance.
- Input Bills of Lading and delivery receipts into Lynden's imaging system with accuracy and efficiency.
- Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
- Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
- Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
- Notify customers of freight availability in a timely manner and schedule delivery appointments.
- Accurately process payments via cash, credit card, or check for invoices.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
- Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
- Ability to write routine reports and correspondence.
- Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- PC Skills Required: Windows, Word, Excel, Explorer, Outlook.
- Keyboard and ten key by touch (equivalent to 50 words per minute).
- Employee must enjoy the challenge of working in a multiple task - fast paced environment.
- Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.
- Ability to meet a regular work schedule.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Ability and willingness to work overtime as required.
- Ability to work alone or as part of a team with minimal supervision.
- Ability to change focus and job duties in a fast moving, time restricted environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit during the normal course of daily activities. The employee is regularly required to talk and hear while communicating with employees and customers either in person or using telephones or radios.
WORK ENVIRONMENT
Work shift: Hours may vary
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 20 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios. The employee must possess close, distance, color peripheral and depth perception. May be required to travel throughout the terminal and office facility repeatedly during shift. Must be able to sit, stand or walk for extended periods.
The employee is occasionally exposed to outside weather conditions and working around moving machinery. The noise level in the work environment ranges from moderate to moderately loud.
