Supervisor, Paratransit Eligibility Program (Transportation)

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Supervisor, Paratransit Eligibility Program is responsible for overseeing contract development, award, and compliance, as well as ensuring efficiency and operational performance of key paratransit program elements. These include ADA paratransit mobility assessments, on-demand services, travel training, appeals process, and pathway assessment. This role ensures compliance with federal and ADA requirements, manages performance metrics, supervises staff, and engages in community stakeholders to improve RTD's paratransit services.

DUTIES & RESPONSIBILITIES:

Paratransit Programming:

Oversee the design, execution, and compliance, and performance of key paratransit services to ensure effective and efficient program operations.

• Interpret and apply ADA regulations, policies, and contract requirements related to eligibility assessments, appeals, and document retention.
• Monitor contractor performance through KPIs, reporting, and on-site follow-ups, identifying trends and addressing risks.
• Ensure assessment methodologies align with clinical best practices and ADA eligibility criteria.
• Review assessment reports and supporting documentation to verify accurate eligibility determinations.
• Act as a technical resource for contractors and staff on assistive devices, working with people with disabilities, and rehabilitation strategies.
• Maintain accurate customer records to support eligibility tracking and compliance.

Team Supervision:

Supervise and support staff to ensure effective program operations and employee growth.

• Recruit, interview, hire, and assign work to staff members.
• Provide training, coaching, and performance evaluations to ensure role expectations are met.
• Enforce policies, procedures, and RTD's Employee Guidelines consistently.
• Hold employees accountable for job performance, providing regular feedback and corrective actions as needed.

Process and Stakeholder Engagement:

Optimize workflows and foster collaboration with internal and external stakeholders to improve program efficiency.

• Engage community partners, contractors, and internal teams on ADA mobility assessments, travel training, and appeals.
• Assess and refine workflows to improve efficiency and cost-effectiveness.
• Oversee document management, ensuring compliance with retention policies.
• Facilitate cross-departmental communication to align programs with regulatory requirements and service goals.
• Work with assessment contractors to improve evaluation methodologies and maintain ADA compliance.
• Provide guidance on mobility training strategies to enhance customer independence and accessibility.

Additional Duties:

Additional job-related duties as assigned.

QUALIFICATIONS:

Required

• Five (5) years of experience in a role where conducting assessments is a primary responsibility, preferably in rehabilitation services or special education.
• Bachelor's Degree in related field.
• Certification as a Certified Occupational Therapist, Speech-Language Pathologist, or Special Education Certification.
• Knowledge of ADA transit regulation and USDOT 45 CFR Part 37 compliance.
• Experience handling confidential information, maintaining records, and ensuring program compliance.
• Ability to travel as needed to conduct on-site follow-ups and stakeholder meetings.

Preferred

• Master's degree in related field.
• Experience with contract administration, fulfillment and/or compliance.
• Experience in process improvement and workflow optimization.

Knowledge, Skills, and Abilities  

• Strong communication skills and experience working with diverse populations.
• Strong knowledge of evaluation techniques, functional impairments, and rehabilitation strategies that support mobility independence.
• Proficiency in Microsoft Office Suite and database management for program operations.
• Excellent judgement, confidentiality, and ability to use people-first language.
• Ability to manage time and workload effectively, plan, organize, and prioritize tasks.
• Strong decision making, problem-solving, and analytical skills.
• Ability to engage stakeholder, build relationships, and effectively communicate program goals.

Or: 

An equivalent combination of education, experience, knowledge, skills, and abilities may be considered.  

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:  

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. 

• This role primarily involves working in an office environment with minimal exposure to excessive noise or adverse environmental conditions.
• Duties typically involve using a computer and handling documents.
• Frequent communication is required, including speaking and actively listening

We are considering all applications for this position up until the position close date of 5/22/2025. For consideration, please be sure to apply before the posting end date.

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com.

Pay Range:

$84,407.00 - $119,224.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.