Quality Analyst 2 - Web Services and UX (Finance)
Overview
Garmin's inReach Explore Web team is seeking a full-time Quality Analyst 2 in our Cary, NC location. In this role, you will be responsible for providing leadership of quality assurance activities for complex features within Garmin consumer products and/or software in a team-oriented environment. Every day our emergency response software helps coordinate rescues for hikers, boaters, adventurers, motorists, and pilots. Our satellite-based communication devices ensure that these people stay in contact with emergency services and communicate with their loved ones from anywhere on the globe. Check out the "Saved by Garmin" blog for real-life rescues: https://www.garmin.com/en-US/blog/saved-by-garmin/. The team is super supportive, works hard and has fun.
NOTE: You must currently live in the Cary/Raleigh area to be considered for this role.
Essential Functions
- Demonstrate the role of quality assurance in each phase of the Software Development Life Cycle and/or Product Development Life Cycle and demonstrate knowledge of Garmin product specifications, capabilities and operation related to the market segment being supported
- Provide feedback to design and development communities to help improve the quality of deliverables
- Design test plans, scenarios, scripts and/or procedures of moderate-to-significant complexity, in accordance with established Garmin test procedures - including analysis, review and tracing of requirements as necessary
- Serve as the voice of the customer in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
- Demonstrate ability to conduct usability tests and communicate results to product owners
- Document defects in defect management system and report defects to developers
- Collect and analyze test results and beta user feedback (when applicable), and communicate with internal customers and product owners
- Communicate product and/or project status to internal customers, product owners and management
- Investigate and verify issues reported to quality assurance for validity and reproducibility
- Perform defect analysis to find related defects and to improve test coverage
- Proactively identify gaps in the processes and provide effective suggestions in advance of issues
- Verify software modifications in new software versions to prepare for implementation
- Assist in test case maintenance as necessary to keep repository current
- Define, document and implement new process improvements
- Train and mentor new quality assurance associates
- Understand and apply detailed knowledge of Garmin quality assurance processes and procedures
- Participate and assist with the coordination of release deployments
- Perform system analysis techniques and procedures to determine software functional specifications for Garmin products
- Bachelor's Degree OR a minimum of 4 years equivalent combination of education and experience
- Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Relevant experience or training in product and/or software quality assurance processes and methodologies
- Must possess superior organizational/analytical skills, be detail oriented with the ability to prioritize and manage multiple tasks, can work independently with minimal supervision, and can exercise sound independent judgment
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Bachelor's Degree
- Outstanding academics (cumulative GPA greater than or equal to 3.5)
- Previous experience testing and developing/analyzing tests related to a Garmin core product market
- Relevant experience or training in creating test plans, conducting usability test, and/or writing test scripts
- Knowledge of SQL and API testing
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
