Customer Service Representative -Call Center (Administrative)
Company
Federal Reserve Bank of MinneapolisCall Center:Are you looking for a position that allows you to grow professionally within a fast-paced, call center environment in an organization that serves the public?
The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as Savings Bonds. We are looking for individuals who are customer focused, efficient, and have effective verbal communication skills to join our call center.
In this role, you'll take approximately 60 calls daily assisting customers with a wide variety of inquiries including navigating the website, responding to requests to have bonds redeemed or reissued after the death of a family member, providing tax-related documentation, etc. Training and ongoing feedback/coaching is provided, and you'll be expected to meet various metrics such as talk time and after call work.
• No nights
• No weekends
• No sales, collections, or cold calls
*Onsite work is an essential function of this position, and you are expected to be in the office 5 days per week for meetings and team collaboration.
Responsibilities:
- Answer incoming calls from customers, financial institutions, and legal professionals.
- Advise customers on U.S. Treasury financial products, regulations, and forms.
- Support account setup and navigation for U.S. Treasury websites and applications
- Aim to exceed established metrics for accuracy, timeliness, and completeness
- Provide prompt, efficient, detailed, customer-oriented service
- Act as an advocate for our customer; reporting and/or acting on areas for improvement
- Establish and maintain accurate records and documentation
- Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
- Associate's degree in business or an equivalent combination of education and experience.
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
- Basic computer and MS Office proficiency.
Additional Information:
Salary range is $43,900-$54,870-$65,800. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Free public transportation passes
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training and conferences
- And more…
The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.
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First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
