Network Support Engineer (Information Technology)

Network Support Engineer

  

This role has been designed as ‘Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Aruba is seeking a skilled Network Support Engineer to provide technical expertise for our industry-leading networking solutions. This mid-level position focuses specifically on HPE Aruba ClearPass, AirWave, and Central On-Prem platforms. You will troubleshoot network security issues, manage customer escalations, and ensure high availability and performance of HPE Aruba solutions.

As a Network Support Engineer, you will directly contribute to customer satisfaction and retention by resolving complex technical issues and ensuring network reliability. Your expertise will help maintain HPE Aruba's reputation for excellent product quality and support, directly impacting our market position in the enterprise networking sector.

This is a US based telework role with a preferred location of Salt Lake City, Utah.

Key Responsibilities

• Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management).
• Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues.
• Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave.
• Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem.
• Collaborate with enterprise customers, partners, and internal teams to resolve critical issues.
• Perform root cause analysis (RCA) for recurring network security and management issues.
• Assist customers with software upgrades, patches, and migrations.
• Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability.
• Document troubleshooting procedures and best practices.
• Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions.

Qualifications

Education and Experience

• Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent.
• 4-6 years of experience in network engineering and support roles.
• Experience with enterprise networking equipment, preferably HPE Aruba products.

Technical Skills

• Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control.
• In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards.
• Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions.
• Experience with AirWave and Central On-Prem for network monitoring and management.
• Solid understanding of TCP/IP, VLANs, routing, and switching.
• Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues.
• Familiarity with Python, Bash, and automation tools (a plus).
• Excellent problem-solving abilities, technical documentation skills, and customer communication.
• Proven ability to manage critical customer escalations in fast-paced environments.

Preferred Certifications

• Aruba Certified ClearPass Professional (ACCP).
• Aruba Certified Mobility Professional (ACMP).
• Aruba Certified Network Security Expert (ACNX).
• Aruba Certified Switching Professional (ACSP).
• Other security/network certifications (CCNP, Palo Alto, etc.).

#LI-Hybrid

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#aruba

Job:

Engineering

Job Level:

TCP_03

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $78,700.00 - $181,200.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.