The Inside Sales Trainee is responsible for assisting with pricing for quotes and arranging orders based on customer requests in a timely manner while developing good relationships with both suppliers and customers. 

RESPONSIBILITIES: 

• Develop product and operational knowledge of Samuel, Son & Co., Limited. 

• Train with our sales team and attend all job-related training sessions. 

• Develop knowledge of all applicable Samuel facilities. 

• Provide back-up coverage for the other Inside Sales Representatives. 

• Maintain ongoing contact with customers and promote exemplary customer service. 

• Work with our Business Development and Purchasing Groups to get best options and pricing for material. 

• Enter and track all open orders. 

• Develop a strong understanding of metal grades. 

• Develop an understanding of the costing / quoting breakdown. 

• Stay current on market activity and trends to optimize profitability through market opportunities. 

• Build trust and relationships with new and existing customers. 

• Research and develop new leads. 

• Work with the sales team to build optimal setups to reduce costs. 

• Work with our Branch Buyer to locate material on the spot market to satisfy immediate customer requirements and opportunities. 

• Manage account activity and status. 

• Work with various departments to ensure timely execution and delivery. 

• Generate quotations and supply product information to satisfy customer needs in a timely manner. 

• Provide solutions to customer inquiries. 

• Develop strong relationships internally and externally. 

• Initiate a sales career development plan. 

QUALIFICATIONS: 

• Post-secondary education, preferably in Marketing & Sales or Business Administration. 

• Desire to learn. 

• High energy and initiative. 

• Excellent customer service skills. 

• Able to work independently or in a team environment. 

• Outstanding organizational, interpersonal and communication skills. 

• Strong attention to detail. 

• Able to work under time constraints and adapt to change. 

• Demonstrated proficiency with MS Office applications.