Sales & Group Rooms Coordinator - Conrad Indianapolis (Finance)

The Conrad Indianapolis is looking for their next Sales and Group Rooms Coordinator.

The city's first true luxury hotel, it features 247 total guestrooms and more than 15,000 square feet of intimate state-of-the-art function space and 3 food and beverage outlets for guests.

Our ideal candidate will have administrative experience in a hotel environment, preferably in a guest-facing role, with the ability to learn proprietary sales systems and strong multitasking skills.

Shift Pattern: Monday to Friday, 8:30am - 5:00pm

Pay Rate: $21.00 per hour

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage - for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?:

• Provide administrative and clerical support to department managers

• Perform general office duties such as typing, emailing, filing, data entry and correspondence.

• Assist with special projects as needed

• Review and audit group bookings entered into Salesforce/Delphi to ensure accuracy and completeness of information for seamless turnover to other hotel departments

• Work with managers on booking details and group-related needs

• Answer incoming guest calls, both internal and external; monitor multiple inboxes related to bookings and group requests

• Audit OnQ PM for reservation accuracy, with attention to special requests, coding issues, and billing requirements

• Review actualized rooms for potential billing errors

• Review group pickup; assist in ensuring proper availability of room types and balancing as necessary using OnQ RNI

• Initiate and prepare reports, as well as assist with other administrative duties as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Qualifications:

• 2 years of hotel experience
• Strong administrative and organizational skills
• Ability to multi-task and manage simultaneous demands of the team
• Strong time management and communication skills
• Hilton brand experience preferred
• Experience with OnQ or Delphi a plus!

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

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