Certified Case Manager (Clinical Documentation Exp. Required) (Information Technology)

Qualifications

The Case Manager is responsible for contributing to TRDI's Mission “To Create and Enhance Life Opportunities for People with Barriers & Disabilities” and Core Values “Integrity, Innovation, Compassion, Communication, and Courage.” This position involves growth and success in TRDI's Entrepreneurial Operating System “EOS” through the identification, pursuit, acquisition, and management of contracts that are consistent with TRDI's Business Plan. The BDM is responsible for creating strategies to ensure TRDI wins bids, establishes customer relationships (Federal, State, Local Governments, Universities, and Private sectors customers), and comprehends the complex procurement processes in various industries.

Job Summary:

The Certified Case Manager is responsible for direct services to clients (employees) in a transitional employment program setting. This employment program (AbilityOne Program) is monitored through a national 501 (C) 3 Central Non-Profit Organization and the US AbilityOne Commission. The Case Manager's work focuses on assessment and AbilityOne Program requirements. The Case Manager develops job or work assessments of TRDI disabled employees (clients) measuring skills, performance improvements and job performance accommodations.

Evaluation of the Case Manager's quality of delivery of the client case management service is reviewed and measured by both representatives of TRDI's corporate management, SourceAmerica and the AbilityOne Program.

The Clients perform services for TRDI under a government contract designated by the US AbilityOne Commission. These services include typical tasks associated with janitorial, grounds maintenance, postal services, and dining facility work including cooks, cashiers, dish washers and numerous other job classifications. A substantial majority of the direct labor work hours on a typical contract must be attributable to 75% of the total direct labor hours produced on an AbilityOne Contract.

The Case Manager will be responsible for establishing a reporting program to monitor the ratio of total disabled employee work hours as compared to the total direct labor work hours of the contract and the non-profit organization as a whole.

Duties:

• Ensure overall compliance with the requirements of all mission driven programs and work, including but not limited to AbilityOne, WorkQuest, and commercial contracts.
• Ensure overall compliance with laws, rules, regulations, and policy as prescribed by regulatory agencies.
• Responsible for leading the organization's required compliance initiatives with the AbilityOne and other regulatory employment programs.
• Collaborates with healthcare providers, specialists, and community resources to ensure comprehensive care.
• Act as a liaison between patients and healthcare systems to advocate for necessary services and support.
• Accountable for the tracking and measurement of all regulatory program requirements and ensure timely and accurate status updates are provided to key management.
• Responsible for data collection, interpretation, and analysis, and action plan synthesis in order to implement the necessary changes based on data and performance indicators.
• Responsible for implementing, enforcing, and redirecting recruiting and retention strategies that will help achieve compliance with regulatory programs (i.e. AbilityOne, WorkQuest, Veteran Programs, EEO, Affirmative Action Plan, etc.) and ensure workforce needs are met for all contract job sites within budgets. Make effective use of various methods.
• Manage and ensure a seamless transition for new hires (no less than 90 days) by coordinating site access, security clearances, required training, job expectations, employee benefits, shadowing opportunities, mentorship, transportation, care, medical documentation, and work schedule assignments.
• Provide case management to new potential candidates and existing employees from inception through the course of employment, until termination.
• Develop, evaluate, and update employment programs and opportunities to promote and track employment growth and upward mobility.
• Prepare and maintain comprehensive documentation, records, and other reports as required.
• Responsible for supervising and developing direct reports.
• Develop and deliver effective training and awareness.
• Anticipate and proactively resolve potential problems.
• Maintain communication with key management and key stakeholders.
• Continuously incorporate the use of technology for innovative ways to improve efficiency
• Continually update job knowledge and modify internal operational processes to remain competitive and current with the latest trends in the industry.
• This role involves collaborating with various stakeholders internally and externally to ensure that technical and price proposals are completed accurately and on schedule to meet marketing strategy to include Quarterly, 1-Year, 3-Year, and 10-Year goals.

Education & Experience:

• Bachelor's degree from an accredited university in Psychology, Counseling, Special Education, or other Health and Human services related field; Master's Degree Preferred 
• Relevant state licensure or certificate will be necessary.
• 10 years relevant work and leadership experience in a multi-location environment

Certified Case Manager (CCM) or Commission on Rehabilitation Counselor Certification (CRCC)

Required Knowledge, Skills and Abilities:

• Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing.
• Current State Registered Nurse License.
• Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance.
• Two years of experience as an RN preferred in a healthcare/clinical environment.
• Experience in working with community and business partners and understanding of eligibility for SSI, SSDI, HCBS, VR, and VA.
• Ability to communicate orally and in writing in a clear and concise manner.
• Ability to maintain confidentiality of information.
• Ability to manage time effectively and handle both internal and external conflicts.
• Ability to make decisions and solve problems while working under pressure.
• Detail oriented and strong organizational and interpersonal skills.
• Strong business acumen
• Advanced knowledge of local, state and federal employment laws and wage and hour laws
• Advanced working knowledge of Microsoft Office Package (i.e. Excel, Outlook, Word, PowerPoint, etc.)

Benefits:

• Employer paid Health Insurance
• Life AD&D Insurance
• Dental insurance
• Vision Insurance
• Long term and short term disability insurance available (paid by employer)
• Employee assistance program
• Paid time off includes holidays and vacations
• 401(k) (employee contribution)

Schedule:

• Typical Monday through Friday with some overnight travel to various job-sites.

Office Work Location:

• San Antonio, TX and travel to job sites in multiple states

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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