Site Reliability Analyst (Information Technology)

Company

Federal Reserve Bank of St. Louis

The Treasury Division is looking for a Site Reliability Analyst (SRA) for our Treasury Debt Management System (TDMS) business line. TDMS is mission critical to the Treasury's Office of Debt Management's (ODM) principal business activities around Public Debt Forecasting and Interest Rate Certifications. Reporting to the FRB-STL Treasury Support Officer, you will assist with the transition of TDMS support from the FRB-NY to FRB-STL. During the knowledge transition phase, the SRA will work closely with the FRB-NY Production Support team to learn how the current support structure functions for TDMS. TDMS is currently migrating to cloud hosting. The SRA will be responsible for working closely with the Treasury Support Division SMEs and Federal Reserve System SMEs to set up the new operational support model and processes for TDMS.

The Analyst will interact with TDMS Engineers and other Site Reliability Analysts to provide application production and technical support for cloud based technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and following standard maintenance procedures. Additionally, the analyst will consult with developers on issues related to software development, assist software quality assurance engineers as needed during system acceptance testing, and provide first level support for incident management.

Responsibilities

• Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.
• Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 
• Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).
• Lead planning efforts and communicate maintenance activities, or downtime.
• Produce technical documentation and standard operating procedures relevant to the business line.
• Initiate and manage change management and incident management processes (scheduling, approvals, customer communications, changes tickets, documentation, etc.).
• Ensure application maintains operational processes to support security, audit and business continuity compliance.
• Participate in on-call rotation (24x7) and application health checks that are shared amongst all team members.

Qualifications

• B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study.
• At least 5 years' relevant experience.
• AWS Associate or Professional level certification or commensurate work experience.
• Experience implementing and maintaining Cloud-based application monitoring tools.
• Ability to understand and trace transaction, batch, and file processing flows.
• Strong technical skills with the ability to coordinate, manage, and ensure successful daily operations of the application.
• Ability to analyze technical application logs and communicate with technical and non-technical audiences.
• Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions.
• Aware of and open to paired programming work mentality to troubleshoot issues.
• Experience with tools such as Confluence, Jira, Everbridge, Apptio, CloudWatch, Grafana, etc.
• Familiarity and experience with Git is ideal.
• Candidates with less experience may be considered at lower levels.
• 5% Travel
• US Citizen

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.

Salary: $95,500.00-$140,300.00

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time and Holidays
• Flexible Spending Accounts and Healthcare Spending Accounts
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
• Onsite Cafeteria and Coffee Shop
• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank's culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Onsite

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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