Customer Experience Specialist (Finance)
The Customer Service Representative serves as the frontline connection between our company and our customers. This role is responsible for providing exceptional service by responding to inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.
The ideal candidate is a problem-solver with strong communication skills and has a passion for delivering excellent customer experiences. The individual should have the ability to work independently and as part of a team in a fast-paced environment. Empathy, patience, and a positive attitude is crucial.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
- Process orders, returns, exchanges, and warranty claims accurately using internal systems.
- Resolve customer complaints by identifying the root causes and offering effective solutions or escalating when necessary.
- Provide accurate product, service, and policy information to customers.
- Maintain customer records by updating account information in CRM or ERP system
- Track and follow up on open issues to ensure resolution and customer satisfaction
- Collaborate with internal departments (such as Sales, Shipping, IT, Purchasing and Product Teams) to address customer needs and improve processes.
- Consistently meet individual production targets and contribute to the overall team metrics as defined by the department, including service levels, response times, accuracy and customer satisfaction.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, https://benefits.honeywell.com/As a Customer Experience Specialist here at Honeywell, you will ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty.YOU MUST HAVE
- High school diploma or equivalent and 0-2 years of experience in the field or in a related area.
- 1-3 years of experience in customer service or a similar client-facing role
- Be comfortable using computers
WE VALUE
- Experience in providing exceptional customer support.
- Ability to manage multiple priorities and adapt to changing circumstances.
- Knowledge of customer relationship management (CRM) systems.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/enhttps://www.honeywell.com/us/enKey Responsibilities
- Manage customer inquiries and provide timely and accurate responses
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with crossfunctional teams to address customer needs and ensure a high level of service
- Provide product and service information to customers
- Maintain accurate customer records and documentation
- Identify opportunities for process improvement and contribute to enhancing the customer experience
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
