Quality Assurance Manager (Information Technology)

INTRODUCTION:

This job description describes the authority, duties, responsibilities, reporting relationships and measure of accomplishment for the functional position of the QA Manager of All-Plastics.

BASIC FUNCTION:

This position is responsible for planning, managing and directing all aspects of the All-Plastics Quality Assurance Department.

This position reports to the COO and is responsible for coordinating quality assurance through training and interfacing with employees and customers. This position will provide a quality system which will insure that the products designed, manufactured, and sold by All-Plastics meet all customer specifications and monitor the Quality system to ensure continued compliance.

AUTHORITY:

The QA Manager receives sufficient authority from and is accountable to the COO for the successful completion of assigned duties and responsibilities at each plant. Must make all decisions and assume full responsibility for the effective supervision of the QA Department.

REPORTING RELATIONSHIPS:

The QA Manager reports directly to the COO Directly supervises less than 14 employees.

DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the QA Manager consist of, but are not limited to, the following:

• Quality Culture Responsible to take the leadership role in changing/maintaining the quality culture of the company. Acts as champion of quality throughout the organization. We serve as a visible model of quality.
• Quality Improvement Develop, lead, facilitate and participate in quality improvement teams. Responsible for motivating and generating teamwork within teams. Focus will be on defect prevention rather than defect detection.
• Quality Conformance Responsible for ensuring that all raw materials, produced product, and contract manufactured product conforms to quality standards. Provides support and recommendations on adjustments required for in-process production. Functions as ISO Management Representative and ensures continued ISO certification. Responsible for all departmental documentation.
• Customer Service Responsible for ensuring customer service through product quality. Serves as a primary contact with the customer. Maintains communication with customers by telephone, written communication and/or physical contact. Responsible for dealing with customers and suppliers in assuring quality and developing quality improvement programs. This position is responsible for implementing teams, which would recommend modifications to product specifications, process equipment, control equipment, all which are necessary to ensure satisfactory quality.
• Supervision Provide leadership, direction and management for Quality Improvement personnel. Ensures conformance with departmental objectives. Train team participants from other departments.
• Decision Making Responsible for the establishment and maintenance of quality improvement policies. Very strong people skills are required to develop improvement teams, and to work independently, across various disciplines. Will work with minimal supervision.
• Coordinates the work flow of the Quality Assurance staff to ensure the efficient and timely processing of materials and information.
• Provides advise, counsel and training to Quality Assurance staff.
• Assembles and/or directs information for the preparation of reports.
• Reviews generated data to ensure the suitability of the Quality System.
• Exercises good judgment and decisions without sacrificing All-Plastics quality policy and goals.
• Completes project assignments as assigned by the President/CEO.
• Prepare and manages budget.
• Participates in strategic planning.
• Fosters teams cooperation and development.
• Educates personnel in the quality philosophy and practices to include improvement strategies.
• Serves as technical support for Engineering.
• Develops, implements and manages the Quality System requirements for ISO Coordinates plans to ensure an effective flow of work between departments.
• Reviews, observes and audits quality effecting activities.
• Managers the Internal Audit Process.
• Works with self-directed teams to facilitate human resource and process management.
• Various other duties as assigned.

MEASUREMENT OF PERFORMANCE:

The QA Manager shall be deemed to be performing in a satisfactory manner when the following have been met and/or exceeded:

Departmental narratives completed with 7 days of month end (which includes the QA % number orders shipped/orders shipped without a problem) external DPPM, number of first articles, number of line audits. A sample will be provided.

Goals Outlined on Matrix:

• Quality without a problem
• Customer complaints
• Cost of poor quality

Overall satisfaction of immediate supervisor.

REQUIREMENTS:

EDUCATION:

Preferred: BS or BA degree preferred in an engineering, science or industrial management discipline and CQA Certified. Also prefer a minimum of 5 years management experience with demonstrated TQM, communication, interpersonal, leadership skills.

Required: High School Diploma with a minimum of five years of relevant experience in quality or product assurance

SKILLS: Strong (effective) written and verbal communication skills, organizational abilities, and analytical skills. Must know how to use instruments such as calipers, micrometers, optical comparator, gages and other devices required to accomplish job requirements.

Other required skills include:

• Appreciation and knowledge of team concepts
• Familiar with manufacturing systems to allow for cross-functional improvement processes to be pursued.
• Thorough working knowledge of work flow processing.
• Ability to work independently in solving problems and assisting in projects.
• Flexible work style
• Project planning skills
• Needs-assessment abilities
• Business process and system design
• Principles of Total Quality Management
• Ability to efficiently manage multiple projects
• Team facilitation skills

PHYSICAL:

Includes lifting, sitting, standing, walking, bending, kneeling, and use of hands and arms.

Job may require heavy lifting (Up to 50 lbs.).

Peripheral vision and depth perception required.

MENTAL: Must be able to read, write and speak English. This position requires a strong math and mechanical aptitude.

WORKING CONDITIONS:

Required to work throughout the plant in both air conditioned and non-air-conditioned situations. May work around and on machinery, using various kinds of machine and hand tools. Work environment may be hazardous, noisy, and dusty.

ACKNOWLEDGMENT:

This job description is intended to serve as a general list of the requirements for this position, the authority for action that the person occupying this position has, and the responsibilities and duties to be performed. It is not intended as a contract for employment, nor does it guarantee employment for a period of time. I have reviewed, and understand the above job description and believe it to be accurate and complete. I also agree that management retains the right to change this job description at any time.