Customer Care Trainee (Administrative)
At Stuller, our Customer Experience team is dedicated to supporting jewelry professionals across the globe by providing seamless, high-quality service. The Customer Care department is at the heart of this mission, assisting customers with order placement, product inquiries, and service needs via phone, chat, and email. Our team takes pride in delivering friendly, knowledgeable, and solution-oriented support to ensure a smooth experience for every customer.
As a Customer Care Trainee, you will work closely with our trainers and mentors to learn about Stullers S.E.R.V.E. culture and gain the skills necessary to provide exceptional support. If you enjoy problem-solving, have a passion for customer service, and are eager to grow, this is the perfect opportunity for you!
Key Responsibilities:
Support customers via phone and email.Record customer information in our CRM system.Process orders with proficiency and accuracy.Offer creative solutions for out-of-stock items and recommend upsell/cross-sell opportunities.Provide technical assistance or route complex issues to the appropriate department.Provide the best resolution independently by utilizing all available tools.Follow your scheduled time to be available for our customers.Strive to Learn and Develop your skills by completing all required training.
Basic Qualifications:
High School Equivalent Education.Possess excellent communication skills (written, verbal, and listening)Can manage customer interactions effectively with empathy, patience, and active listening.Is a quick learner who can retain new information in a changing environment.Has computer proficiency in keyboarding, web applications, and basic math.Can follow instructions (verbal and written) in English.1-2 years of experience working directly with customers either in person or over the phone.
Preferred Qualifications:
Previous experience working in a contact center environment.A big picture mindset to find the best resolutions.The ability to prioritize tasks and collaborate effectively with peers and leaders.
Schedule:
4 week training schedule will be 9:30 am - 4:30 pm Monday - Friday12 week mentorship schedule will be 9:30 am - 6:00 pm Monday - FridaySchedules are subject to change every 6 months based on performance
