Host - Rhodas (Food Services)
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Hosts are the first point of guest contact at the restaurant and must create a welcoming dining experience by providing courteous, welcoming, and efficient service. You will assist with taking reservations and plotting of the dining room floor, as well as controlling the flow of guests entering and sitting in accordance with pacing set by management.
Essential Job Responsibilities:
Complete daily opening and closing duties according to checklists and standard operating procedures.Warmly greet each guest upon arrival and offer a farewell upon departure.Promptly and professionally answer incoming calls, assisting guests with inquiries, reservations, and general information.Manage and monitor reservations and guest flow with use of reservation management software or other resources.Maintain cleanliness, organization, and availability of menus throughout service.Address guest concerns or escalated issues calmly and effectively, striving to achieve positive outcomes.Engage with guests to gather feedback, resolve any issues promptly, and communicate relevant comments to management.Understand and communicate resort amenities, dining offerings, services, and general knowledge.Perform additional responsibilities, although not detailed, as requested.Reliable attendance on all scheduled workdays.
Personal Skills:
Strong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and Values.Provides a guest experience that exceeds the guests expectations.Ability to gracefully and humbly accept criticism and opportunities for growth.Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Qualifications/Knowledge:
Must already have or be willing to complete the New Mexico Food Handler Certification prior to or within 30 days of hire.Prior experience in a high-volume restaurant or guest service preferred.Working knowledge of the fundamentals of guest service.Ability to communicate in a positive and productive manner while completing duties.Ability to work a flexible schedule including weekends, holidays, and evenings.
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Will often lift up to 10 pounds, and occasionally up to 50 pounds. 90-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting and smelling. Occasionally sitting less than 15% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a Background Check required for this position: YesIs an MVR required for this position: No
