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City of Ann Arbor

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Volunteer Support Specialist (Administrative)



Nature of Work: Under the direction of the designated supervisor, the Volunteer Support Specialist provides foundational support for volunteer programs, focusing on volunteer onboarding, implementing events, and community engagement. This position is ideal for entry-level candidates seeking to grow their experience in volunteer management, event execution, and volunteer appreciation initiatives.

Hourly Rate: $18.68

Essential Duties:

  • Assist in coordinating events and logistics.
  • Provide on-site orientation for volunteers, ensuring clarity of roles and adherence to safety protocols during events.
  • Track volunteer participation and event outcomes, maintaining accurate records.
  • Serve as a point of contact for volunteers during events.
  • Ensure volunteers feel appreciated during events through recognition and support.
  • Collaborate with team members to refine event processes and enhance volunteer experiences.
  • Promote the volunteer program at community events to increase engagement and visibility.
  • Attend events/meetings with volunteers all over town with tools and equipment, and pick up waste materials to take down to the Wheeler Service Center
  • Perform other duties as assigned.

Required Qualifications:

  • Must obtain CPR/AED and First Aid certification within 30 days of employment. The City offers CPR/AED and First Aid classes, which are free to Parks employees. Please note, your certification must be from an organization that has been approved by the Bureau of Community and Health Systems, Child Care Licensing Division. Please see following link for list of approved organizations: https://www.michigan.gov/lara/0,4601,7-154-89334_63294_5529_49572_49583-82382--,00.html.
  • Must have a valid driver's license
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively and communicate effectively.

Preferred Qualifications:

  • Experience with event coordination, volunteer recruitment, or assisting with group activities.
  • Knowledge of basic safety protocols and procedures for volunteer activities.
  • Experience using volunteer management platforms or basic databases.
  • Strong interpersonal skills to interact effectively with diverse groups.
  • Strong organizational skills and attention to detail.
  • Ability to work both independently and collaboratively as part of a team.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Positions in this class typically require: driving, walking, standing, reaching, lifting, pushing, pulling, grasping, talking, hearing, seeing and repetitive motions. 

Move and lift light objects up to 50 lbs. such as mail, files, event signs, supplies and tables.

Set up and take down a table up to 50 lbs. without assistance on most occasions.

Will work alone on most occasions for events.

Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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