N. Harris Computer Corporation - CAD

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(Remote) Director of R&D (Biotech)



Lead the R&D organization for ServiceLink, a workforce management platform for utilities that is experiencing rapid growth — 36% last year and trending toward 25% in 2025. You'll guide a talented, motivated engineering team, set a clear product vision and roadmap, stay close to the code, and turn real customer problems into high-quality, on-time releases. With the launch of a modern new interface in Q3 2025 and cutting-edge AI capabilities for image capture and automated form completion, ServiceLink is delivering one of the most exciting solutions in the industry. This role combines strategic product leadership with hands-on technical depth, solution design, and close collaboration with customers — and offers the opportunity to be part of a fast-growing, innovative, and fun team.

This is a remote position open to any candidate in US or Canada.

Responsibilities:

1. Product Vision & Strategy

  • Define a 12–24 month product vision aligned to company goals and translate it into measurable quarterly roadmaps.

  • Incorporate UX best practices and solution architecture principles into long-term planning.

  • Own build-vs-integrate decisions and apply financial principles to R&D budget and ROI assessments.

2. Customer & Market Discovery

  • Engage frequently with utility customers and end users through interviews, betas, and discovery workshops.

  • Translate customer insights into clear product requirements, specifications, and designs that balance value with feasibility.

  • Partner cross-functionally with Product, Design, Sales, Support, and Partners to align delivery with market needs.

3. Technical Leadership & Delivery Excellence

  • Provide architecture direction across web, mobile, APIs, integrations, data, and security.

  • Review critical designs and code, prototype solutions, and guide troubleshooting and optimization.

  • Ensure predictable, high-quality delivery through strong planning, CI/CD, testing, performance, security, accessibility, and observability standards.

4. People & Team Leadership

  • Hire, coach, and develop engineers and technical leads; raise the bar on engineering and design excellence.

  • Create clear career growth paths and foster a culture of engagement, accountability, and innovation.

  • Lead with hands-on involvement and inspire a high-performing, motivated R&D organization.

Minimum Qualifications (Must-Haves)

  • 10+ years in software development, 5+ years leading engineering teams (B2B SaaS or enterprise preferred).
  • Proven hands-on skills (able to read/author production code and give concrete technical guidance).
  • Architecture leadership across web, mobile, backend, integrations, and security.
  • Product management experience: backlog ownership, prioritization, PRDs, data-driven decisions.
  • Strong customer orientation: frequent client interaction, requirements discovery, and solution design.
  • Track record of on-time releases with reliability, performance, and security standards.
  • Excellent communicator with executives, engineers, and customers.

Preferred Qualifications (Nice to Have)

  • Domain expertise in utilities or field service (dispatch, scheduling, routing, AVL).
  • Tech stack familiarity: React/Fluent UI, React Native, Java/TypeScript, Postgres/MSSQL/Oracle, MQ/SFTP, ArcGIS/ESRI, Azure AD/MFA.
  • Experience with offline-first mobile, analytics/reporting (Jasper), secure SDLC/SOC 2.
  • Knowledge of general business financial principles and ROI analysis.
  • Willingness to learn new technologies or domains as needed.

Success Metrics (12 Months)

  • Impactful Releases: 2–3 high-value roadmap items shipped on schedule.
  • Quality/Reliability: Reduced Sev-1/2 incidents; p95 latency targets met on key APIs.
  • Flow/Predictability: ≥85% roadmap commit hit-rate; improved cycle time and change failure rate.
  • Customer Outcomes: Successful design-partner deployments with measurable KPI gains.
  • Team Health: Strong engagement and clear progression for engineers/tech leads.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Service link:

Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness and knowledge. Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch and mobile communications. This enables utilities to streamline and automate many of the processes associated with field service. The result is improved mobile workforce performance at a lower operating cost. For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction.

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