Director of Centralized A/R Operations-(HSC GENERAL / REVENUE CYCLE MANAGEMENT) (Finance)

Position Summary:
With a strong knowledge of the flow of a high performing revenue cycle, revenue cycle technology, and revenue cycle metrics and drivers, this position is responsible for managing the day to day operations of our centralized A/R Follow-up function.
Position Key Accountabilities:

Essential Functions

• Directs individuals and teams towards desired outcomes, setting high performance standards and delivering leading quality services in order to maintain a successful accounts receivable operation.
• Identifies and understands complex A/R issues and opportunities, compares data from different sources to draw conclusions and uses an effective approach for choosing a course of action that is consistent with available facts, constraints and probable consequences.
• Develops and maintains an escalation process and means of communication and tracking for payer and provider specific issues until resolved.
• Plans and implements process improvements considering the people, process and technologies that are needed/available to reach the organizations desired outcomes.
• Through clear, concise and professional communication, conducts regular reporting to leadership as required.
• Actively participates in identifying root cause of payer denials and makes recommendation for change; ensures appeals being sent are clear and concise and meet payer's requirements.
• Proactively prioritizes needs and effectively manages resources and time. Routinely monitors workflow volumes and reassigns staff as workload demands.
• Actively and professionally participates as a member on various teams in order to move the organization towards completion of established goals.
• Establishes and maintains long-term relationships with peers, practices, and leadership, building trust and respect by consistently meeting and exceeding expectations.
• Actively participates in budget development for areas of responsibility and assume responsibility for achievement of budget targets.
• Articulates knowledge and understanding of organizational policies, procedures and systems.
• Manages Human Resources activities for direct reports in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.
• Responsible for the design, execution and effectiveness of a system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded; financial information is reliable and compliant with applicable laws, regulations, policies and procedures.
• Performs other duties as assigned.

Certification/Skills:

• Should possess superior interpersonal skills with an ability to clearly articulates a strategic vision and influence others in the support of revenue improvement opportunities for the clinical enterprise.
• Extensive knowledge of the healthcare professional revenue cycle environment, application of strategic A/R workflow using technology as a driver and a strong understanding of professional billing principles.
• Must demonstrate strong understanding of governmental and third party payer requirements.
• Ability to foster open communication, team build, and encourage and maintain team morale.
• Extensive knowledge of A/R billing systems and systems management as it relates to production and system reporting. In addition, be proficient in the Microsoft Office products.

Minimum Education:
Bachelor's Degree in Business, Healthcare Administration or equivalent experience required
Minimum Experience:
7 years of experience managing a large A/R operations team, preferably in an academic environment required
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:

Employees must permanently reside and work in the State of Texas.