Sales Coordinator - The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton (Finance)
At The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton, discover a vibrant blend of art and music in our downtown setting close to Broadway's Honky Tonks. We are currently looking for a Sales Coordinator to provide essential support to our sales office and advance your career in the industry. This is your chance to join a thriving hospitality venture and embrace a dynamic opportunity for professional growth.
What will I be doing?
The Sales Coordinator provides the director and managers of sales, events, and marketing with administrative and clerical support. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Answers phones: qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
- Updates sales contracts, BEO's, correspondence, reports, forms, attendance guarantees, etc., as needed by sales and events team.
- Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working
- properly.
- Assists managers on creative projects including proposals, promotions, blitzes, invitations, special events, etc.
- Maintains timely and effective paper & digital flow and communication within department and to other departments.
- Maintains the flow of sales contracts through proper distribution to client, team, and to appropriate dept. head.
- Works with hotel leadership to confirm arrangements and detail in-house meeting functions as needed
- Distributes BEO's, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meetings and groups.
- Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
- Conduct site inspections for the department as needed
- Enters group pick up in sales pro daily and enters preferred production in sales pro monthly.
- Maintains constant flow of thank you letters for groups/functions and distributes accordingly to departments and maintains appropriate files.
- Monitors/Orders office supplies and sales collateral to ensure we are properly always stocked with full packets, collateral, supplies and promotional items.
- Calls clients for guaranteed numbers for functions 72 hours prior, creates/closes house accounts
- Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
- Attend meetings, take minutes and distribute accordingly.
- Other items relate to the Sales and Marketing effort of the hotel as well as any other items as needed by the entire management staff, time permitting.
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What are we looking for?
- 2 + years customer service experience required
- Hotel industry experience in a guest facing/front facing role required
- Microsoft Office Experience required
- Delphi FDC experience preferred
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options -for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary Team Member Lunches Daily
