Director, Quality (Manufacturing)

Essential Job Functions

The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Establishes strategies, systems and controls to support company and customer objectives in the areas of Quality Assurance/Compliance
• Establishes and reports key Quality performance metrics and provides leadership support to assigned sites to ensure scorecard objectives are met
• Develops and manages overarching Quality framework, which utilizes assessment, training, and monitoring techniques to ensure compliance with federal, state and local laws and regulations, and independent agency standards
• Establishes and assures implementation of company-wide Quality programs
• Provides overall guidance on elevated Quality concerns and operational improvement opportunities working with key stakeholders and implementing corrective actions
• Oversees the external/internal audit processes and supports site Quality representative responsible for executing any needed corrective action to address audit deficiencies
• Provides guidance on staffing, training, employee relations and performance management to develop and enhance the Quality function, working closely with direct reports
• Maintains industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications

Education & Experience

• Bachelor's degree in Engineering, Quality Management, or related field (Master's preferred).
• 10+ years of experience in quality roles, with at least 5 in a leadership position within manufacturing (corrugated industry preferred).
• Strong knowledge of quality tools (Six Sigma, SPC, FMEA, etc.) and regulatory standards.
• Excellent leadership, communication, and problem-solving skills.

Knowledge

• Quality Management Systems (QMS): Deep understanding of ISO 9001, Six Sigma, Lean Manufacturing, and other quality standards.
• Corrugated Manufacturing Processes: Familiarity with raw materials, converting processes, printing, die-cutting, and finishing.
• Regulatory Compliance: Knowledge of industry-specific regulations, environmental standards, and safety protocols.
• Statistical Analysis: Proficiency in statistical process control (SPC), capability studies, and data-driven decision-making.
• Supplier Quality Management: Understanding of vendor qualification, audits, and incoming material inspection.

Skills

• Leadership & Team Management: Ability to lead cross-functional teams, mentor staff, and drive a culture of quality.
• Problem-Solving: Strong root cause analysis (RCA) and corrective/preventive action (CAPA) skills.
• Communication: Excellent verbal and written communication for reporting, training, and cross-department collaboration.
• Project Management: Ability to manage quality improvement projects, timelines, and resources effectively.
• Technical Proficiency: Skilled in quality tools (FMEA, Pareto, Fishbone, 5 Whys), and software like Minitab, ERP/QMS systems.

Abilities

• Strategic Thinking: Ability to align quality goals with business objectives and long-term strategy.
• Analytical Thinking: Capable of interpreting complex data and making sound decisions based on analysis.
• Attention to Detail: High level of accuracy in documentation, inspections, and compliance checks.
• Adaptability: Able to respond to changing customer demands, production challenges, and regulatory updates.
• Influence & Negotiation: Ability to influence stakeholders and negotiate quality expectations with suppliers and customers.

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Frequent travel required
• Occasional lifting up to 25 lbs.