People Services Manager (Personal Services)

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The People Services Manager will report directly to the Vice President of People Services (VPPS) and serves as a key leader in managing the HR Business Partners (HRBPs). This role is responsible for overseeing the day-to-day HR operations within designated business units, ensuring alignment with Goodwill SWPA's strategic goals and fostering a positive, productive work environment with a people first focus. The People Services Manager will function as a coach and mentor to HRBPs, driving performance and managing complex employee relations issues. This position ensures the successful execution of HR programs, policies, and initiatives across the organization.

Duties will also include but are not limited to:

• Supervise and mentor a team of HR Business Partners, ensuring alignment with business unit needs and organizational goals
• Support HRBPs in managing complex employee relations issues, including performance management, conflict resolution, and disciplinary actions.
• Assist in translating organizational strategies into actionable HR programs and processes, ensuring that HRBPs support the execution of these initiatives within their respective units.
• Guide HRBPs in managing day-to-day performance issues, including performance reviews, coaching, and career development.
• Act as a liaison between HRBPs and senior leadership to ensure alignment on business unit needs, workforce planning, and talent management strategies.
• Identify opportunities to enhance the effectiveness of HR programs across the organization through a people-first lens and mindset.
• Analyze HR trends and metrics to inform decision-making and improve HR services
• Ensure that HRBPs are providing consistent, fair, and legally compliant solutions to employee relations issues.
• Ensure that HRBPs are adhering to Goodwill SWPA policies, procedures, and compliance regulations in day-to-day operations, and are guiding those they serve to do the same.
• Provide support in the implementation of employee training programs, performance management systems, and engagement initiatives.

Schedule: 8:30 AM - 4:30 PM Monday - Friday (Hours may vary depending on department needs)

Travel: This position requires occasional travel, and the individual must be willing to travel as needed.

QUALIFICATIONS:

• Bachelor's degree AND 7 years of experience with proven ability to exercise critical thinking, autonomy, and problem-solving in fast-paced, mission-driven environments
• Master's degree AND 5 years of experience Proven ability to exercise critical thinking, autonomy, and problem-solving in fast-paced, mission-driven environments

External Hiring Range: $80,000/ year

Required Education: Human Resources, Business Administration, or related field

Required Experience:

• At least 5 years of experience in HR management, with significant experience in employee relations, performance management, and workforce planning.
• At least 2-3 years in a leadership or supervisory role (managing HRBPs or similar teams)

Preferred Experience: 

• Advanced certifications such as SHRM-SCP or SPHR that demonstrates a higher level of HR expertise and leadership.
• Proven experience (5+ years) in leading or mentoring a team of HR professionals, particularly HR Business
  Partners, to drive HR initiatives and foster team development

 REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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