Supervisor Fiber Engineering (Architecture)

Position Summary: Supervisor Fiber Engineering (M1)

 

Company Summary

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ROLE
Responsible for the day-to-day activities of an assigned team of fiber engineers. This team has a dedicated focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Fiber Engineering and work across other fiber engineering teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each fiber engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.

Responsibilities

• Supervise a team of Fiber Engineers in support of the assigned responsibility for network design, implementation and maintenance
• Supervise a team to provide necessary network maintenance support 24 hours, seven days a week, 365 days a year
• Schedule and prioritize the workload of the fiber engineering and external vendor resources within an assigned area
• Oversee record documentation completed by Fiber Engineers and contract resources associated with Crown Caste's fiber network infrastructure.
• Responsible for team's fiber asset management associated with the implementation and maintenance of fiber networks and services in area of assigned responsibility and/or work orders
• Identify and support training initiatives for team to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.
• Provide support to the Manager of Fiber Engineering in partnerships with utility and municipal providers to streamline permit applications, processes, and new initiatives.
• Provide support to the Manager of Fiber Engineering for communication with the NOC, Construction, Field Operations, and Change management teams.
• Provide support to the Manager of Fiber Engineering to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Provide support to the Manager of Fiber Engineering for the assigned area(s) respective CAPEX and OPEX spend and budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach fiber engineering team. Identify training gaps and create a career path for team members.

 

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• BS/BA Degree Bachelor's Degree in Arts/Sciences (BA/BS) Preferred

 

Experience Qualifications

• 0 - 2 year of experience performing (or equivalent work experience): Required
• Direct supervision/management of employees Required
• 0 - 2 years of fiber engineering and/or construction management experience with preference to outside and inside plant fiber construction. Required
• Fiber engineering design, splicing and/or construction implementation experience Required
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer Required
• Experience with GIS mapping tools Required
• Working knowledge of fiber construction standards (aerial and underground) Required
• Working knowledge of NESC, NEC and OSHA standards Preferred

 

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $93900 - $129100 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

   Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Construction