Order to Cash, Global Process Owner- Hybrid Dallas/Remote US (Finance)

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Order to Cash, Global Process Owner (GPO)
We are seeking a highly skilled leader with expertise in Order to cash end to end process and operations. Requires strong leadership skills to manage global teams effectively, a deep understanding of financial risk management in collections, and the ability to collaborate across departments to ensure efficient and effective resolution of customer issues
How you make an impact:

• Manage and elevate the Customer (Cash) Experience Team, which includes hiring, training, development, and mentoring with a strong focus on ensuring a positive customer experience, effective change management and risk management.
• Analyze teams, systems, processes and procedures to optimize the collections organization for highest level of efficiency and effectiveness.
• Track, monitor and report metrics to drive high-performing outcomes related to cash strategy and collections, validating all inputs are being fed into MODE Global systems
• Collaborate with sales and cross functional business partners to identify and drive dispute resolution, recommendations of corrective action prompt payment, respond to escalations of delinquent accounts to third parties and/or legal actions when necessary.
• Partner with IT on OTC system implementation and identify opportunities for Robotic Process Automation and application of Artificial Intelligence solutions to further OTC end-to-end process efficiency
• Ensure that processes are sufficiently documented, and documentation is well maintained
• Review and final credit approval of all orders

Qualifications

Skills, experience and education:

• Bachelor's degree required in accounting, finance, management, or equivalent experience. MBA is a plus!
• 2+ years of experience in demonstrated Order to Cash Commercial Operations and/ or Finance experience with focused areas including one or more of the following: order management, customer master data, billing/invoicing, collection, dispute management, sales and revenue forecasting, and revenue recognition.
• Successful track record of leading people on a global scale with end-to-end process
• Strong leadership skills to coach, motivate and manage team members to drive performance across the team
• Collaborate across multi-functional teams in a matrix environment
• Skilled in Excel data analysis, PowerBI and PowerPoint
• Excellent written and verbal communication skills
• Knowledge of the transportation industry credit risk experience a plus

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.