Field Service Technician (Project Management)

We are seeking a skilled Field Service Technician to join our team in Kennewick, WA. This role is responsible for inspecting, testing, troubleshooting, servicing, repairing, and maintaining low, medium, and high voltage power distribution system equipment. The ideal candidate will deliver exceptional customer service, adhere to strict safety protocols, and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

Customer Service Excellence: Consistently exceed customer expectations by providing professional, timely, and high-quality service.
Equipment Maintenance & Repair: Inspect, test, troubleshoot, service, repair, and maintain power distribution system equipment, including low (480V), medium (5kV-15kV), and high voltage (34.5kV) systems
Electrical Testing: Set up and perform electrical tests on equipment such as transformers, circuit breakers, switchgear, protective relays, and other power distribution component.
Emergency Response: Participate in an on-call rotation and respond promptly to customer emergencies, ensuring minimal downtime.
Safety Compliance: Adhere to all safety policies outlined in the company safety manual and customer-specific guidelines, including proper Lockout/Tagout (LOTO) procedures.
Collaboration & Communication: Maintain a positive, team-oriented attitude, effectively communicating with customers, colleagues, and management to ensure operational success.
Documentation: Prepare and maintain detailed reports on tests, repairs, and maintenance activities, ensuring accurate records of all work performed.
Additional Duties: Perform other tasks as assigned by management to support operational needs.