Director Quality Systems (Project Management)

Job Summary

Job Description

The Director of Manufacturing Quality Systems is responsible for the strategy, delivery and ongoing support across the manufacturing quality systems. This role will be responsible for collaborating closely with the Quality organization as well as the plant GMs to ensure Quality Systems roadmap is closely aligned to support the strategic business initiatives, objectives and goals.  In addition, the leader will be responsible for working closely with various stakeholders to outline the right applications to support the business initiatives and drive success.

The leader will be responsible for building the right team using onshore and offshore resources, managing day-to-day operations, working closely with cross-functional teams, driving governance, continuous improvement initiatives to optimize system usage, user experience and executing against roadmaps. In addition, the incumbent will be responsible for the budget and vendor management associated with the delivery of the Quality systems.  Moreover, the incumbent will work closely with various stakeholders and colleagues across Medline to build and foster trust-based collaborative relationships to promote the alignment, communication, coordination, and successful implementation of Manufacturing Quality Systems.

MAJOR RESPONSIBILITIES

Strategic Leadership:

Develop and execute a comprehensive strategy across the Quality Applications that support the business initiatives, objectives and goals. Collaborate with business leaders to create a roadmap and prioritize business needs across the Quality organization and plants, aligning support with overall business objectives.  Oversee the implementation of new continuous improvement initiatives, ensuring smooth transition and user adoption. 

Operational Management:

Manage a team of onshore/offshore analysts and architects, providing technical guidance, coaching, and performance feedback.  Monitor and resolve complex Quality related issues escalated by the support team, including troubleshooting technical problems, data inconsistencies, and system errors.  Establish and maintain standard operating procedures for ongoing application support, ensuring consistency and quality across the organization.  Implement strong governance with the business and IT team to ensure alignment and prioritization. Manage budgets, vendors and institute strong program management to ensure successful delivery and adoption.

Stakeholder Management:

Foster strong relationships with key stakeholders across the Quality organization and plant leadership to understand their specific requirements and proactively address their needs.  Communicate effectively with stakeholders regarding application updates, system changes, and potential impacts on business operations. 

MINIMUM JOB REQUIREMENTS

Education

Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience

Work Experience

• 10+ years of experience leading applications that support Quality Management in a manufacturing environment in a large organization
• 7+ years of experience managing budgets, vendors and application development and delivery
• 10+ years of experience managing stakeholders and implementing strong governance to ensure delivery and adoption of applications

Knowledge / Skills / Abilities

• Excellent business acumen and interpersonal skills; able to work across business lines at senior levels to influence and affect change to achieve common goals.
• Experience implementing SAP's Quality Management Module and knowledge of Reliance ETQ is required.
• Proven ability to describe business use cases/outcomes, data sources and management concepts, and analytical approaches/options. The ability to translate among the vocabulary used by executive, business, IT, and stakeholders.
• Outstanding analytical and problem-solving abilities.
• Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment.
• Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills. Demonstrated collaborative skills and ability to work well within a team.
• Ability to work with and influence senior management.
• Ability to work in a fast-paced and deadline-oriented environment.
• Self-motivated with critical attention to detail, deadlines and reporting.
• High degree of proficiency in MS Office Suite, Outlook, and Internet applications.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$175,760.00 - $263,640.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.