Technical Customer Service Representative (Administrative)
The TCSR is involved in the day-to-day operations of the technical phone support of customer OBIX system; identifying and resolving customer's technical issues in a timely and appropriate manner. The TCSR delivers a high level of customer service and satisfaction; works well in a team environment and can effectively prioritize and balance a demanding workload. The TCSR participates in an on-call and shift rotation and demonstrates the ability to work well with a minimal amount of supervision.
Primary Responsibilities:
- Manage difficult or emotional customer situations. Respond promptly to customer needs; solicit customer feedback to improve service.
- Gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations.
- Support servers Windows 2008, 2012, 2016
- Supports desktops for Windows 7, Windows 8, Windows 10
- Assist in projects as assigned; communicate changes and progress.
- Complete projects on time.
- Follow policies and procedures. Complete administrative tasks correctly and on time.
- Hardware experience with servers and workstations.
- Experience supporting network infrastructure, Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, configuring and maintaining anti-virus software, Windows Updates, IIS, Terminal Services
- Familiarity with database software.
- Must be able to write routine reports and correspondence. Must be able to communicate effectively with customers and co-workers.
- Proficient with spreadsheet software and word processing software.
- Ability and willingness for occasional travel is a plus. Must be willing to work overtime when necessary to meet commitments.
Required Qualifications:
- Required Experience: 3 to 5 Year
- Associate degree (A.A.) in a technical field or equivalent from two-year College or technical school. Bachelor's degree preferred.
- MCP or MCTS certification a must. A+ certifications are a must. Network+ certification is a plus.
- Must successfully complete training and certification for proprietary application.
- Experience with ticketing software
- Experience working in a 24x7 operation.
- Above average ability to interpret, analyze, troubleshoot and resolve technical problems
- Must possess excellent communication skills including verbal, written, and telephone etiquette.
- Strong working knowledge of Windows 7 Pro, Windows 8, and Windows 10 desktop support and maintenance.
- Working knowledge of Windows Server 2008/2012/2016.
- Must have valid driver's license and passport.
- Must have reliable transportation.
- Professionalism – Must maintain professional demeanor under pressure and treat others with respect and consideration regardless of their status or position.
Salary:
This is an hourly role that is between $20-31/per hour.
About Us:
Our founder started his career as a customer service technician for a medical software company. In 1996, after gaining fundamental knowledge of that system, and establishing a dedicated customer base, Clinical Computer Systems, Inc. (CCSI) was born.
Over the next several years, with a team of expert coders and experienced OB clinicians, the software platform was rebuilt and renamed to OBIX Perinatal Data System. We continually incorporate new technologies and industry standards with a high level of patient care and safety in mind. We understand that no two customers are alike – that each relationship needs to be fostered through collaboration. Throughout the entire project and beyond, we will work with you to deliver a solution that aligns with your goals and initiatives.
As a part of Harris Computer's healthcare vertical, our focus remains dedicated to supporting obstetric professionals as they care for and deliver the best outcome for mom and baby.
